Complaints procedure of 365Beheer
At 365Beheer we attach great importance to satisfied customers and high quality of service. However, it may happen that something is not to your liking. That is why we have drawn up a clear and transparent complaints procedure, so that we can handle complaints quickly and carefully and ensure that we continuously improve our services.
Our complaints procedure also meets the requirements of the Collection Services Quality Act (Wki), so that we can continue to guarantee that we work in an honest, transparent and customer-oriented manner.
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How does the complaints procedure work?
- Submitting a complaint:If you are dissatisfied with our services, you can easily file a complaint by e-mail, telephone or in writing. We ask you to describe your complaint as completely as possible, so that we can understand it properly and take action quickly. By email: Klacht@365Beheer.nl By telephone: 088-1235000 Written complaints can be sent by post to 365Beheer, Attn. Complaints Department, Euclideslaan 64, 3584 BN Utrecht.
- Confirmation of receipt:Once we have received your complaint, we will send an acknowledgment of receipt within five working days. This confirms that we take the complaint seriously and will act on it.
- Investigation and resolution:We will investigate your complaint thoroughly. Depending on the nature of the complaint, this may take within a few days or up to four weeks. During this process we will keep you informed of the progress.
- Solution and response: After the investigation, you will receive a written response from us with our findings and a solution to your complaint. If we cannot resolve your complaint satisfactorily, we will explain why this is the case and, if possible, offer an alternative solution.
- Escalation: If you are not satisfied with the solution or response from 365Beheer, you can send your complaint to an independent dispute committee. We will inform you further about this, so that you know what steps you can take.
Why a complaints procedure?
The complaints procedure ensures that we are open to feedback and that we actively work to improve our services. At 365Beheer we do not see complaints as a problem, but as an opportunity to learn and improve our processes. We always strive to provide our customers with the best possible service and strive for a quick and fair solution to every problem.
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do you have a complaint? We are ready to help you and ensure that it is treated seriously. Please feel free to contact us via the contact details on our website.
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