I have no hot water/the heating isn’t getting warm
There are several things you can do to solve the problem. However, to solve it, you first need to discover the cause.
The cause depends on the water heating appliances in your home. If the combi boiler is faulty, you often have no heating and no hot water. However, if there is an issue with the water heater, only cold water will come out of the tap or shower.
First, check whether your heating appliance is receiving power (and/or gas) and if an error code appears on the display. If it has temporarily lost power, the boiler may malfunction. In such cases, it is advisable to reset the boiler.
A component of the boiler may be defective. Check the water pressure in the boiler; it should be between 1.5 and 2 bar. If the pressure is too low, you can refill the boiler yourself. Refilling the water also resolves the issue when radiators on the ground floor heat up, but those on the upper floor do not. A step-by-step guide on how to refill the boiler is provided in this video.
If only the top of the radiators is not getting warm, it means there is air trapped in the radiator, even though the heating system is functioning. You can fix this by bleeding the radiators. A step-by-step guide on how to bleed the radiators is explained in this video.
If you cannot determine the cause or it is something you cannot resolve yourself, report your boiler malfunction through your tenant portal.
